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Smart Protection - VPN & AdBlock Privacy Policy Effective: Sept 10, 2024

This Privacy Policy outlines how Smart Protection - VPN & AdBlock ("we," "us," or "our") collects, uses, and protects your personal information when you use our services. This policy applies specifically to our Smart Protection - VPN & AdBlock services and does not cover our website or other products. We encourage you to review this policy frequently, as it may change. If we make updates, we will notify you via email, in-app messages, or other methods, provided you have opted to receive such notifications.

Data We Do Not Collect We are committed to transparency about what data we do not collect. Importantly, we do not track or store information about your activities while using the VPN, including the apps, services, or websites you visit. We also do not record your original IP address, the IP address of the VPN server, or DNS queries.

Data We Collect We prioritize your privacy and aim to be transparent about the data we collect. Here is a detailed description of the types of data we gather, how we collect it, and why:

User Account Information

Registration Date: Automatically recorded when you register (e.g., 2018/09/01).

Subscription Details: Information about your subscription, including its duration, recorded at the time of purchase (e.g., 2018/09/01 - 2018/10/01).

This data is collected primarily to provide customer support.

Device and App Usage Data Each time you use the Smart Protection - VPN & AdBlock app, we record information such as your operating system version (e.g., iOS 11.3.1-10,000,000) and the app version (e.g., Version 6.1_132_432908b). We also track daily user activity (e.g., 2018/09/01-19,000,000) and geodemographic data from the App Store and Google Play Store (e.g., US-100,000,000). This data helps us understand user behavior, improve our product, and enhance your experience.

VPN Usage Details When you connect to our VPN, we automatically record the server's location (e.g., US-California server 1), the connection time (e.g., Connected@15:30 2018/05/15), and any connection errors (e.g., Error_Userdoesnotallowconfiguration). We also note the type of network used (e.g., 4G). This information, collected through an analytics provider, is crucial for diagnosing issues and improving service quality. We delete this data from our systems after 96 hours.

Additional Data Collection We collect information on app crashes and user interactions to assess performance and feature engagement. We also gather advertising identifiers, such as iOS's IDFA or Android's advertising ID, which help us evaluate our app's functionality and support our free VPN service. This data is not shared with third-party advertisers.

Commitment to Protecting Your Privacy We are dedicated to safeguarding your personal information with stringent security measures:

Access to sensitive data is limited to authorized personnel only.

VPN usage data is deleted from our systems within 96 hours.

Our privacy team updates our policies to comply with evolving laws and standards.

For privacy-related inquiries, contact us at support@smartprotect-vpn.com. We will respond within 48 hours.

Cookie Policy We use cookies to improve the functionality of our website and enhance your experience:

Session Cookies: These store your preferences and login details.

Google Analytics: We use this tool to monitor our website’s performance and marketing efforts. For details on how Google Analytics handles data, visit Google Analytics Privacy Policy.

GDPR Compliance Under the General Data Protection Regulation (GDPR), you have several rights, including:

Being informed about the data we collect.

Receiving a copy of your data within 30 days.

Correcting any inaccurate or incomplete personal information.

Requesting data deletion, except where legally required to retain it.

Pausing data processing.

Obtaining your data in a standardized format within 40 days.

Objecting to data processing and being informed about profiling or automated decision-making.

Policy Updates We may update this Privacy Policy periodically. Please check this page regularly for the latest information. Changes will be communicated through our service, with the update date noted. Continued use of our service after updates signifies your acceptance of the new terms. If significant changes affect your rights, we will notify you in advance through announcements, direct communication, or other appropriate methods.